Terms & Conditions

Ts & Cs

General information
These terms and conditions apply to the use of this website. By accessing this website and/or placing an order you agree to be bound by these terms and conditions. We Sell: Wooden, Metal Garden Buildings, Play Houses, Summer Houses, Workshops, Garden Storage and Garages, Wooden Fencing.

This website is operated by:

Harker Garden Buildings Limited, Harker Industrial Estate, Carlisle, CA6 4DS, United Kingdom. Company Registered In England No:10570646 VAT No: Please Call Our Office.

You can contact us on: Tel No: 01228 674140

General Email: info@harkergardenbuildings

Marketing Email: marketing@harkergardenbuildings

Please Note: Calls can cost up to 10 pence per minute from a BT Landline. Calls from other networks and mobiles may vary.

Introduction
You will be able to access most areas of this website without registering your details with us. Certain areas are only open to you if you register.

We may change these terms and conditions at any time by updating this posting. You should check this website from time to time to review the terms and conditions to make sure you have the most recent version relevant to your contract. These terms and conditions are for Private Purchasers (consumers) only. For clarification a consumer is any person who does not deal in the course of their business.

If you have any questions about these terms and conditions and how they affect you please contact telephone number 01228 674140
Buying / Ordering Products
You are deemed to have placed an order with us by ordering online via our online checkout process, or by placing an order over the telephone. As part of the checkout process, you will be given the opportunity to check your order and correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. This will be done by e-mail.
We will accept your order when we confirm the order by e-mail, we will send written confirmation of order via Royal Mail if you so request.

Once the order is accepted the contract is formed. However; we may still refuse to accept your order after confirmation where:

  1. Goods are not available, in which case we may provide a substitute of the same type and quality. You will be notified of this substitution by post or e-mail or telephone. You will have an opportunity to return the substitute goods if they are not acceptable. We will bear the cost of returning the substitute goods to our offices;
  2. We cannot obtain authorization for your payment;
  3. There has been a product description error; or
  4. It is logistically impossible for us to deliver the goods to that location; or
  5. Delivery surcharges are applicable and have not been paid; or
  6. Through error, we have under priced an item; we will not be liable to supply that item to you at the stated price. We will notify you of this before dispatching the item to you. In those circumstances, we will also notify you of the correct price, so that you may decide whether or not you wish to continue with the purchase. If you decide not to order the goods, we will give you a full refund of any amount paid in accordance with our Cancellations and Returns
Shipping & Delivery
We will only deliver our products to the North West, North East and Southern parts of Scotland if you require delivery to any other parts of the UK please call our office on 01228 674140. Please take a look at our DELIVERY PAGE this highlights all the postcodes that we cover.

We install all of our own buildings, both the delivery and installation is free of charge with a 50 mile radius to our office in Carlisle. Outside of this area there will be a small charge.
Next working day deliveries:
We do not offer this service as all of our products are made as ordered (Please see the delivery page on the website for more information).
Designated day deliveries:
We may be able to arrange delivery on a specific date of your choice. Please contact 01228 674140 for specialist advice.
If access for delivery is restricted, please ensure that you inform us when placing your order or in all circumstances prior to the agreed delivery date. Failure to do so will result in the delivery being treated as a failed delivery if access is unavailable and may result in a re-delivery charge being applied.

If a delivery is refused at the delivery address, and re-requested for another date, we may charge for the second delivery. If you refuse to accept the order that is being delivered for any reason you must notify us immediately with the reason for refusal to info@harkergardenbuildings.

Harker Garden Buildings LTD will not be held responsible for loss of earnings due to failed or delayed delivery.

Harker Garden Buildings LTD installs all our garden buildings and fencing products which includes our knowledgeable installation team delivering, unpacking and assembling the product ensuring that it is fitted correctly and safely.

The team will also remove any packaging from your garden after assembly so you can sit back and let us do the hard work! The agreed delivery date may change due to weather conditions; we will notify you beforehand by phone or in writing.

We are currently only able to offer the service to limited post codes:

The postcodes that we offer delivery & installation are all within a 50 mile radius of our workshop in Carlisle, CA6 4DS.

If you are outside the above radius we may be able to assemble at an extra charge – Please give us a call on 01228 674140. A level concrete or paved base suitable for the size of the building must be laid ready prior to assembly. (Photographs may be required of the base and a basic diagram of the garden). If on arrival the base is not suitable and the installation is abandoned, the customer will become liable for additional charges. The customer will be given the option of either us repairing the base (additional charge) if this cannot be done at the time of delivery then we would have to return with the materials (additional charge) to lay the base correctly or we can re-book the installation date to give you time to fix the base, a return delivery charge will be applied.

It is the responsibility of the customer to provide free and unobstructed access for product delivery and entry to the fitting site. We recommend that panel sizes are checked to allow access through archways and doors. There may be an additional charge if the building is to be assembled a large distance from where it has been delivered.

The installation Service does not include the fitting of any optional extras or other products bought at the time of order.

It is advised that the customer is present at the time of fitting but not essential, however, we would require written permission to deliver and install in the customer’s absence along with detailed instructions of fitting requirements.
Prices & Payment Methods
Prices listed are in GBP and do not include delivery costs and VAT.

Latest prices are listed against each specific product on the website.

Our prices are reviewed on a regular and frequent basis and any changes will be listed against each specific product on the site.

At least 50% of all orders must be paid before dispatch. Payment can be made by debit card, credit card, PayPal or cheque.

We accept the following debit cards: Visa Debit, Maestro and Visa Electron & Solo.

We accept the following credit cards: Visa and MasterCard.

When you make a payment by credit card, you are automatically covered by section 75 of the consumer credit act 1974. Section 75 is a piece of legislation designed to remove the risk that you, as a consumer, will ever get into debt paying for goods or services that you didn’t receive, were faulty or not as described. When you use your credit card to pay for goods or services between £100.00 and £30000.00, section 75 holds your credit card provider ‘jointly and severally’ responsible for your purchase. This means that you have the right to claim a refund from your credit card provider if there is a problem with the goods or services you ordered.

Please note that payments made by debit cards are not covered by section 75 of the consumer credit act 1974.

Payment is taken when we receive your order. On-line payments are processed via our SSL (Secure Socket Layer) secure payment system.
Payment, Pricing & Promotions
Prices listed are in GBP and are inclusive of VAT, additional charges may apply for deliveries in certain parts of the United Kingdom.

When you register with our website we will use your email address to send out monthly promotional material, offers and avialable discounts.
Viewing Orders
You can find out the status of your order by calling our office on 01228 674140.
Cancellations & Returns Policy
If you wish to cancel your order before the goods have been dispatched you can e-mail us at info@harkergardenbuildings.
No Fuss 14-Day Cancellation/Money Back Guarantee
As all of our products are bespoke we do not offer a returns policy, once the installation is complete we will not accept returns.

Once the installation is complete you have 24 hours to report any damages/faults. We will then make arrangements for an experienced Manager to visit your site to either repair the damage/fault on-site or they will arrange for the damaged or faulty part to be collected and returned to our workshop for repair. We will ensure that your garden building will be left safe and secure while the repair is being carried out.

We hope to carry out all repairs within the same day.
Photographs & Images
Photographs and images on the website are used to represent the style of the product only.

Timber products, in particular, are natural products and as such are liable to colour variations.
Arranging Delivery
When placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date email address so that we can notify you in the event of a delivery problem. If you are not going to be present to accept delivery and you wish the goods to be left unattended, please notify us prior to delivery in writing (post or email) or leave a signed note in a secure place to this effect.

Once your order is placed we will send out a confirmation email, showing your contact details as provided to us, your order reference number and an estimated delivery date. In most cases, you will be contacted prior to that estimated delivery date to notify you of the exact day on which your delivery will be made.

For further information and clarification regarding deliveries, please contact our office prior to placing your order on 01228 674140.
Liability
These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English Courts.

These terms and conditions, together with the privacy policy, security policy, any order, order acknowledgement and communications and payment method instructions, if any, are the whole agreement between you and us. If any provision or terms of these terms and conditions is found by any competent jurisdiction to be invalid the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999. You must be over 18 years to purchase the Products and register with this website.

Harker Garden Buildings LTD shall not be liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the reason for that failure is caused by circumstances beyond its reasonable control.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such terms is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

We have used our best endeavours to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.
These terms and conditions do not affect your statutory rights
Modifications to Website
While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website or to the products and prices described in it. There will be a notice on the site advising you of this.

If you are relying wholly on any content to make your purchase decision please feel free to contact us on 01228 674140 to clarify and confirm any detail prior to placing your order with us. This does not affect your statutory rights.
License
You are permitted to print and download extracts from this Website for your own use on the following basis:

  1. No documents or related graphics on this website are modified in any way;
  2. No graphics on this Website are used separately from accompanying text; and
  3. Any of our copyright and trade mark notices and this permission notice appear in all copies.


Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including, without limitation, photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website unless subject to clause 12.i, for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

Subject to clause 11.i, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.
Service Access
While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.
Linked Sites
Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them.

If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:

  1. You do not remove, distort or otherwise alter the size or appearance of the logo;
  2. You do not create a frame or any other browser or border environment around this Website;
  3. You do not in any way imply that we are endorsing any products or services other than our own;
  4. You do not misrepresent your relationship with us nor present any other false information about us;
  5. You do not otherwise use any trademarks displayed on this Website without our express written permission;
  6. You do not link from a website that is not owned by you; and
  7. Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.


We expressly reserve the right to revoke the right granted in clause 12.i for breach of these terms and to take any action we deem appropriate.

You shall fully indemnify us for any loss or damage us or any of our group companies may suffer or incur as a result of your breach of clause 12.1.
Registration
Each registration is for a single user only. We do not advise you to share your user name and password with any person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.
Communication
To ensure you are kept fully informed, Harker Garden Buildings Ltd and their ecommerce website may contact you by email and other means of communication to provide you with information on our products, services, research and special offers. If you don't want to receive this type of communication from us you can write us to let us know at the following address: Harker Garden Buildings Limited, Harker Industrial Estate, Carlisle, CA6 4DS or email us at info@harkergardenbuildings.
Updating Account Information
You can update your account details at anytime, please login to your account by using the details you entered during your account creation.
Web Site Terms & Conditions of Use
Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
User License
Permission is granted to temporarily download one copy of the materials (information or software) on Harker Garden Buildings Ltd.'s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Harker Garden Buildings Ltd.'s web site;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or "mirror" the materials on any other server.
This license shall automatically terminate if you violate any of these restrictions and may be terminated by Harker Garden Buildings Ltd. at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
Disclaimer
The materials on Harker Garden Buildings Ltd.'s web site are provided "as is". Harker Garden Buildings Ltd. makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Harker Garden Buildings Ltd. does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
Limitations
In no event shall Harker Garden Buildings Ltd. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Harker Garden Buildings Ltd.'s Internet site, even if Harker Garden Buildings Ltd. or a Harker Garden Buildings Ltd. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
Revisions & Errata
The materials appearing on Harker Garden Buildings Ltd.'s web site could include technical, typographical, or photographic errors. Harker Garden Buildings Ltd. does not warrant that any of the materials on its web site are accurate, complete, or current. Harker Garden Buildings Ltd. may make changes to the materials contained on its web site at any time without notice. Harker Garden Buildings Ltd. does not, however, make any commitment to update the materials.
Links
Harker Garden Buildings Ltd. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Harker Garden Buildings Ltd. of the site. Use of any such linked web site is at the user's own risk.
Site Terms of Use Modifications
Harker Garden Buildings Ltd. may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
Governing Law
Any claim relating to Harker Garden Buildings Ltd.'s web site shall be governed by the laws of the UK without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
Privacy & Security
Harker Garden Buildings understands the importance of keeping your information safe, private and secure. Our privacy policy represents our commitment to keeping customers' details and information confidential and protected (as in accordance with the Data Protection Act of 1998).
Personal Information
When you register and use this site, you will be asked to provide certain information such as your contact details.

We use our own secure server to access your account information after you have placed an order. Our secure server software (SSL) encrypts all information you input before it is sent to us.

We reserve all rights to make changes to our Privacy Policy as we see fit. This page will immediately be updated to reflect changes as well as the reason and purpose behind them. We may also send emails to account owners and/or newsletter subscribers detailing the changes to make sure our customers are well informed of the modifications.

Cookies help us achieve our primary goal of providing you with a smooth and efficient experience when using our website. Accessing some of our pages or using some of our tools set a cookie in your browser. That cookie will serve as a memory bank that will remember how you used the website. It will for example remember the settings you chose so that those settings will automatically be selected when you visit the website again.
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.