Contact Us

Thanks for Contacting Us! We hope to reply to all messages within 24 hours.

Please Try Again After Some Time...
Please enter valid captcha
Last Name*
First Name*
Loading Image

 Call Mon-Sat 8-5pm: 01228 674140

Back To Top

Harker Garden Buildings Terms and Conditions

Welcome to our terms and conditions of use. These terms and conditions apply to the use of this website. By accessing this website and/or placing an order you agree to be bound by these terms and conditions.

We Sell: Wooden, Metal Garden Buildings, Play Houses, Summer Houses, Workshops, Garden Storage and Garages, Wooden Fencing

This website is operated by:

Harker Garden Buildings Limited, Harker Industrial Estate, Carlisle, CA6 4DS, United Kingdom.
Company Registered In England No:10570646 VAT No: Please Call Our Office

You can contact us on:

Tel No: 01228 674140

General Email: [email protected]

Marketing Email: [email protected]

Please Note: Calls can cost up to 10 pence per minute from a BT Landline. Calls from other networks and mobiles may vary


You will be able to access most areas of this website without registering your details with us. Certain areas are only open to you if you register.

We may change these terms and conditions at any time by updating this posting. You should check this website from time to time to review the terms and conditions to make sure you have the most recent version relevant to your contract.

These terms and conditions are for Private Purchasers (consumers) only. For clarification a consumer is any person who does not deal in the course of their business.

If you have any questions about these terms and conditions and how they affect you please contact telephone number 01228 674140

Buying / Ordering Products

You are deemed to have placed an order with us by ordering online via our online checkout process, or by placing an order over the telephone. As part of the checkout process, you will be given the opportunity to check your order and correct any errors. We will send you an order acknowledgement, detailing the products you have ordered. This will be done by e-mail.

We will accept your order when we confirm the order by e-mail, we will send written confirmation of order via Royal Mail if you so request.

Once the order is accepted the contract is formed. However; we may still refuse to accept your order after confirmation where:

  1. Goods are not available, in which case we may provide a substitute of the same type and quality. You will be notified of this substitution by post or e-mail or telephone. You will have an opportunity to return the substitute goods if they are not acceptable. We will bear the cost of returning the substitute goods to our offices;
  2. We cannot obtain authorization for your payment;
  3. There has been a product description error; or
  4. It is logistically impossible for us to deliver the goods to that location; or
  5. Delivery surcharges are applicable and have not been paid; or
  6. Through error, we have under priced an item; we will not be liable to supply that item to you at the stated price. We will notify you of this before dispatching the item to you. In those circumstances, we will also notify you of the correct price, so that you may decide whether or not you wish to continue with the purchase. If you decide not to order the goods, we will give you a full refund of any amount paid in accordance with our Cancellations and Returns

Next working day deliveries:

We do not offer this service as all of our products are made as ordered (Please see the delivery page on the website for more information).

Designated day deliveries:

We may be able to arrange delivery on a specific date of your choice. Please contact 01228 674140 for specialist advice.

If access for delivery is restricted, please ensure that you inform us when placing your order or in all circumstances prior to the agreed delivery date. Failure to do so will result in the delivery being treated as a failed delivery if access is unavailable and may result in a re-delivery charge being applied.

If a delivery is refused at the delivery address, and re-requested for another date, we may charge for the second delivery. If you refuse to accept the order that is being delivered for any reason you must notify us immediately with the reason for refusal to [email protected]

Harker Garden Buildings LTD will not be held responsible for loss of earnings due to failed or delayed delivery

Harker Garden Buildings LTD installs all our garden buildings and fencing products which includes our knowledgeable installation team delivering, unpacking and assembling the product ensuring that it is fitted correctly and safely.

The team will also remove any packaging from your garden after assembly so you can sit back and let us do the hard work!

The agreed delivery date may change due to weather conditions; we will notify you beforehand by phone or in writing.

We are currently only able to offer the service to limited post codes:

The postcodes that we offer delivery & installation are all within a 50 mile radius of our workshop in Carlisle, CA6 4DS

If you are outside the above radius we may be able to assemble at an extra charge – Please give us a call on 01228 674140

A level concrete or paved base suitable for the size of the building must be laid ready prior to assembly. (Photographs may be required of the base and a basic diagram of the garden). If on arrival the base is not suitable and the installation is abandoned, the customer will become liable for additional charges. The customer will be given the option of either us repairing the base (additional charge) if this cannot be done at the time of delivery then we would have to return with the materials (additional charge) to lay the base correctly or we can re-book the installation date to give you time to fix the base, a return delivery charge will be applied.

It is the responsibility of the customer to provide free and unobstructed access for product delivery and entry to the fitting site. We recommend that panel sizes are checked to allow access through archways and doors. There may be an additional charge if the building is to be assembled a large distance from where it has been delivered.

The installation Service does not include the fitting of any optional extras or other products bought at the time of order

It is advised that the customer is present at the time of fitting but not essential, however, we would require written permission to deliver and install in the customer’s absence along with detailed instructions of fitting requirements.

Prices & Payment Methods

Prices listed are in GBP and do not include delivery costs and VAT

Latest prices are listed against each specific product on the website

Our prices are reviewed on a regular and frequent basis and any changes will be listed against each specific product on the site.

At least 50% of all orders must be paid before dispatch. Payment can be made by debit card, credit card, PayPal or cheque.

We accept the following debit cards: Visa Debit, Maestro and Visa Electron & Solo

We accept the following credit cards: Visa and MasterCard

When you make a payment by credit card, you are automatically covered by section 75 of the consumer credit act 1974. Section 75 is a piece of legislation designed to remove the risk that you, as a consumer, will ever get into debt paying for goods or services that you didn’t receive, were faulty or not as described. When you use your credit card to pay for goods or services between £100.00 and £30000.00, section 75 holds your credit card provider ‘jointly and severally’ responsible for your purchase. This means that you have the right to claim a refund from your credit card provider if there is a problem with the goods or services you ordered.

Please note that payments made by debit cards are not covered by section 75 of the consumer credit act 1974.

Payment is taken when we receive your order. On-line payments are processed via our SSL (Secure Socket Layer) secure payment system.

Cancellations & Returns Policy

If you wish to cancel your order before the goods have been dispatched you can e-mail us at [email protected].

No Fuss 14-Day Cancellation/Money Back Guarantee

As all of our products are bespoke we do not offer a returns policy, once the installation is complete we will not accept returns.

Once the installation is complete you have 24 hours to report any damages/faults. We will then make arrangements for an experienced Manager to visit you site to either repair the damage/fault on-site or they will arrange for the damaged or faulty part to be collected and returned to our workshop for repair. We will ensure that your garden building will be left safe and secure while the repair is being carried out.

We hope to carry out all repairs within the same day.

Photographs & Images

Photographs and images on the website are used to represent the style of the product only.

Timber products, in particular, are natural products and as such are liable to colour variations.

Arranging Delivery

When placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date email address so that we can notify you in the event of a delivery problem. If you are not going to be present to accept delivery and you wish the goods to be left unattended, please notify us prior to delivery in writing (post or email) or leave a signed note in a secure place to this effect.

Once your order is placed we will send out a confirmation email, showing your contact details as provided to us, your order reference number and an estimated delivery date. In most cases, you will be contacted prior to that estimated delivery date to notify you of the exact day on which your delivery will be made.

For further information and clarification regarding deliveries, please contact our office prior to placing your order on 01228 674140


These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English Courts.

These terms and conditions, together with the privacy policy, security policy, any order, order acknowledgement and communications and payment method instructions, if any, are the whole agreement between you and us. If any provision or terms of these terms and conditions is found by any competent jurisdiction to be invalid the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999.

You must be over 18 years to purchase the Products and register with this website.

Harker Garden Buildings LTD shall not be liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the reason for that failure is caused by circumstances beyond its reasonable control.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such terms is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

We have used our best endeavours to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.

These terms and conditions do not affect your statutory rights

Modifications to Website

While we endeavour to ensure that the information on this website is correct, we do not warrant the accuracy and completeness of the material on this website. We may make changes to the material on this website or to the products and prices described in it. There will be a notice on the site advising you of this.

If you are relying wholly on any content to make your purchase decision please feel free to contact us on 01228 674140 to clarify and confirm any detail prior to placing your order with us. This does not affect your statutory rights.


You are permitted to print and download extracts from this Website for your own use on the following basis:

  1. No documents or related graphics on this website are modified in any way;
  2. No graphics on this Website are used separately from accompanying text; and
  3. Any of our copyright and trade mark notices and this permission notice appear in all copies.

Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website (including, without limitation, photographs and graphical images) are owned by us or our licensors. For the purposes of these terms and conditions, any use of extracts from this Website unless subject to clause 12.i, for any purpose is prohibited. If you breach any of the terms in these terms and conditions, your permission to use this Website automatically terminates and you must immediately destroy any downloaded or printed extracts from this Website.

Subject to clause 11.i, no part of this website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

Any rights not expressly granted in these terms are reserved.

Service Access

While we endeavour to ensure that this website is normally available 24 hours a day, we will not be liable if for any reason this website is unavailable at any time or for any period.

Access to this website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

Linked Sites

Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them.

If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:

  1. You do not remove, distort or otherwise alter the size or appearance of the logo;
  2. You do not create a frame or any other browser or border environment around this Website;
  3. You do not in any way imply that we are endorsing any products or services other than our own;
  4. You do not misrepresent your relationship with us nor present any other false information about us;
  5. You do not otherwise use any trademarks displayed on this Website without our express written permission;
  6. You do not link from a website that is not owned by you; and
  7. Your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

We expressly reserve the right to revoke the right granted in clause 12.i for breach of these terms and to take any action we deem appropriate.

You shall fully indemnify us for any loss or damage us or any of our group companies may suffer or incur as a result of your breach of clause 12.1.


Each registration is for a single user only. We do not advise you to share your user name and password with any person nor with multiple users on a network.

Responsibility for the security of any passwords issued rests with you and if you know or suspect that someone else knows your password you should contact us immediately.

We may suspend or cancel your registration immediately at our reasonable discretion or if you breach any of your obligations under these terms and conditions.


To ensure you are kept fully informed, Harker Garden Buildings Ltd and their ecommerce website may contact you by email and other means of communication to provide you with information on our products, services, research and special offers.

If you don't want to receive this type of communication from us you can write us to let us know at the following address: Harker Garden Buildings Limited, Harker Industrial Estate, Carlisle, CA6 4DS or email us at Info @ HarkerGardenBuildings.

Any bespoke products can not be returned once manufactured Any bespoke products can not be returned once manufactured RETURN POLICY

We do not accept returns on bespoke products once the manufacturing process has begun.

sample-banner sample-banner CUSTOMER SERVICE

We are proud to be offering excellent customer service to all of our customers.

Free Delivery On all products within 50 miles of our office at Harker CA6 4DS Free Delivery On all products within 50 miles of our office at Harker CA6 4DS FREE DELIVERY

We offer FREE DELIVERY on all our products within a 50miles radius of CA6 4DS.

Please feel free to contact us at Harker garden buildings LTD Please feel free to contact us at Harker garden buildings LTD CONTACT US ANYTIME

Please call Mon-Sat between 8am - 5pm. Tel: 01228 674140.

Take A Look At Our Product Videos