Terms & Conditions

GENERAL INFORMATION

These terms and conditions apply to the use of this website. By accessing this website and/or placing an order you agree to be bound by these terms and conditions. We Sell: Wooden, Metal Garden Buildings, Play Houses, Summer Houses, Workshops, Garden Storage, Garages, Wooden Fencing and Greenhouses.

This website is operated by:

Harker Garden Buildings Limited, Harker Industrial Estate, Carlisle, CA6 4DS, United Kingdom. Company Registered in England No:10570646 VAT No: Please Call Our Office.

You can contact us on: Tel No: 01228 674140

General Email: mail@harkergardenbuildings.co.uk

Please Note: Calls can cost up to 10 pence per minute from a BT Landline. Calls from other networks and mobiles may vary.

INTRODUCTION

You will be able to access most areas of this website.

We may change these terms and conditions at any time by updating this posting. You should check this website from time to time to review the terms and conditions to make sure you have the most recent version relevant to your contract. These terms and conditions are for Private Purchasers (consumers) only. For clarification a consumer is any person who does not deal in the course of their business.

If you have any questions about these terms and conditions and how they affect you please contact telephone number 01228 674140

BUYING / ORDERING PRODUCTS

You are deemed to have placed an order with us by ordering at our display at Dobbies Garden Centre, Orton Grange, Carlisle, CA5 6LB or by placing an order over the telephone (01228 674140) or in person at our office, Harker Garden Buildings Ltd, Unit 8/9 Harker Industrial Estate, Harker, Carlisle, CA6 4DS . As part of the ordering process, you will be given the opportunity to check your order and correct any errors. You will receive an order acknowledgement, detailing the products you have ordered.

Once the order is accepted the contract is formed. However; we may still refuse to accept your order after confirmation whereby:

  1. Goods are not available, in which case we may provide a substitute of the same type and quality. You will be notified of this substitution by post or e-mail or telephone. You will have an opportunity to return the substitute goods if they are not acceptable. We will bear the cost of returning the substitute goods to our offices;
  2. We cannot obtain authorization for your payment;
  3. There has been a product description error; or
  4. It is logistically impossible for us to deliver the goods to that location; or
  5. Delivery surcharges are applicable and have not been paid; or
  6. Through error, we have under priced an item; we will not be liable to supply that item to you at the stated price. We will notify you of this before dispatching the item to you. In those circumstances, we will also notify you of the correct price, so that you may decide whether or not you wish to continue with the purchase. If you decide not to order the goods, we will give you a full refund of any amount paid in accordance with our Cancellations and Returns

SHIPPING & DELIVERY

We will only deliver our products to the North West, North East and Southern parts of Scotland if you require delivery to any other parts of the UK please call our office on 01228 674140. Please take a look at our DELIVERY PAGE this highlights all the postcodes that we cover.

We install all of our own buildings, both the delivery and installation is free of charge within a 50 mile radius to our office in Carlisle. Outside of this area there will be a small charge.

NEXT WORKING DAY DELIVERIES

We do not offer this service as all of our products are made as ordered (Please see the delivery page on the website for more information).

DESIGNATED DAY DELIVERIES

We may be able to arrange delivery on a specific date of your choice. Please contact 01228 674140 for specialist advice. If access for delivery is restricted, please ensure that you inform us when placing your order or in all circumstances prior to the agreed delivery date. Failure to do so will result in the delivery being treated as a failed delivery if access is unavailable and may result in a re-delivery charge being applied.

If a delivery is refused at the delivery address, and re-requested for another date, we may charge for the second delivery. If you refuse to accept the order that is being delivered for any reason you must notify us immediately with the reason for refusal to info@harkergardenbuildings.

If a delivery is refused at the delivery address, and re-requested for another date, we may charge for the second delivery. If you refuse to accept the order that is being delivered for any reason you must notify us immediately with the reason for refusal to info@harkergardenbuildings.

Harker Garden Buildings LTD will not be held responsible for loss of earnings due to failed or delayed delivery.

Harker Garden Buildings LTD installs all our garden buildings and fencing products which includes our knowledgeable installation team delivering, unpacking and assembling the product ensuring that it is fitted correctly and safely.

The team can dismantle your old building for a small charge; however, we cannot remove the building from your premises the customer would be responsible for the removal of all old buildings and debris.

We are currently only able to offer the service to limited post codes:

The postcodes that we offer delivery & installation are all within a 50 mile radius of our workshop in Carlisle, CA6 4DS.

If you are outside the above radius we may be able to assemble at an extra charge – Please give us a call on 01228 674140. A level concrete or paved base suitable for the size of the building must be laid ready prior to assembly. (Photographs may be required of the base and a basic diagram of the garden). If on arrival the base is not suitable and the installation is abandoned, the customer will become liable for additional charges. The customer will be given the option of either us repairing the base (additional charge) if this cannot be done at the time of delivery then we would have to return with the materials (additional charge) to lay the base correctly or we can re-book the installation date to give you time to fix the base, a return delivery charge will be applied.

It is the responsibility of the customer to provide free and unobstructed access for product delivery and entry to the fitting site. We recommend that panel sizes are checked to allow access through archways and doors. There may be an additional charge if the building is to be assembled a large distance from where it has been delivered.

The installation Service does not include the fitting of any optional extras or other products bought at the time of order.

It is advised that the customer is present at the time of fitting but not essential, however, we would require written permission to deliver and install in the customer’s absence along with detailed instructions of fitting requirements.

PRICES & PAYMENT METHODS

Prices listed are in GBP and include delivery costs and VAT.

Please note all Greenhouses Julianna & Halls are paid in full at the time of ordering and there is a charge for installation according to the size of the Greenhouse.

Greenhouses – Latest prices are listed against each specific product on the website.

Wooden & Metal Buildings – A 50% of all orders must be paid before dispatch. Deposits are non-refundable due the advance purchase of materials by the Company.

Payment can be made by debit card, credit card, or cheque or bank transfer.

We accept the following debit cards: Visa Debit, Maestro and Visa Electron.

We accept the following credit cards: Visa and MasterCard.

When you make a payment by credit card, you are automatically covered by section 75 of the consumer credit act 1974. Section 75 is a piece of legislation designed to remove the risk that you, as a consumer, will ever get into debt paying for goods or services that you didn’t receive, were faulty or not as described. When you use your credit card to pay for goods or services between £100.00 and £30000.00, section 75 holds your credit card provider ‘jointly and severally’ responsible for your purchase. This means that you have the right to claim a refund from your credit card provider if there is a problem with the goods or services you ordered.

Please note that payments made by debit cards are not covered by section 75 of the consumer credit act 1974.

Payment is taken when we receive your order. On-line payments are processed via our SSL (Secure Socket Layer) secure payment system.

PAYMENT, PRICING & PROMOTIONS

Prices listed are in GBP and are inclusive of VAT, additional charges may apply for deliveries in certain parts of the United Kingdom. You can find out the status of your order by calling our office on 01228 674140.

GUARANTEE

As most of our products are bespoke we do not offer a returns policy, once the installation is complete we will not accept returns.

Once the installation is complete you have 24 hours to report any damages/faults. We will then make arrangements for an experienced Manager to visit your site to either repair the damage/fault on-site or they will arrange for the damaged or faulty part to be collected and returned to our workshop for repair. We will ensure that your garden building will be left safe and secure while the repair is being carried out.

We hope to carry out all repairs within a reasonable time.

NO FUSS 14-DAY CANCELLATION / MONEY BACK GUARANTEE

As all of our products are bespoke we do not offer a returns policy, once the installation is complete we will not accept returns.

Once the installation is complete you have 24 hours to report any damages/faults. We will then make arrangements for an experienced Manager to visit your site to either repair the damage/fault on-site or they will arrange for the damaged or faulty part to be collected and returned to our workshop for repair. We will ensure that your garden building will be left safe and secure while the repair is being carried out.

We hope to carry out all repairs within the same day.

PHOTOGRAPHS & IMAGES

Photographs and images on the website are used to represent the style of the product only. Timber products, in particular, are natural products and as such are liable to colour variations.

ARRANGING DELIVERY

When placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date email address so that we can notify you in the event of a delivery problem. If you are not going to be present to accept delivery and you wish the goods to be left unattended, please notify us prior to delivery in writing (post or email) or leave a signed note in a secure place to this effect.

You will be contacted prior to the delivery date to notify you of the exact day on which your delivery will be made. We normally give at least 1 weeks’ notice of delivery where possible.

For further information and clarification regarding deliveries, please contact our office prior to placing your order on 01228 674140.

LIABILITY

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English Courts.

These terms and conditions, together with the privacy policy, security policy, any order, order acknowledgement and communications and payment method instructions, if any, are the whole agreement between you and us. If any provision or terms of these terms and conditions is found by any competent jurisdiction to be invalid the invalidity of that provision will not affect the validity of the remaining provisions which shall continue to have full force and effect.

Only the parties to these terms and conditions may seek to enforce them under the Contracts (Rights of Third Parties) Act 1999. You must be over 18 years to purchase the Products and register with this website.

Harker Garden Buildings LTD shall not be liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the reason for that failure is caused by circumstances beyond its reasonable control.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such terms is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

We have used our best endeavours to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK. Those who visit our website from other locations do so on their own initiative and are responsible for compliance with all applicable laws.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.

THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS